Refund policy

Last updated: March 7, 2026

At Prime Scents, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return policy.

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be in the same condition you received it

  • Be unused and unworn

  • Be in the original packaging

  • Include proof of purchase or receipt

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact us at:

info.primescents@gmail.com

Once your return request is approved, we will send you instructions on how to return your item.

Returns must be sent to the following address:

Prime Scents
3050 SW 14th Pl
Boynton Beach, FL 33426
United States

Items returned without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a product that is:

  • damaged

  • defective

  • incorrect

Please contact us immediately at:

info.primescents@gmail.com

Include photos of the issue so we can evaluate the problem and resolve it quickly.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, including:

  • Opened fragrance oils or scent products

  • Used diffusers

  • Custom or special-order products

  • Gift cards

  • Sale items

If you are unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

If you wish to exchange an item, the fastest way is to:

  1. Request a return for the original item.

  2. Once approved, place a new order for the replacement product.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still be:

  • unused

  • in original packaging

  • accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days.

Please note that banks or credit card providers may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info.primescents@gmail.com