Privacy policy

Last updated: March 7, 2026

Prime Scents ("we", "our", or "us") operates this website and online store located at https://primescents.shop. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website, including any related services, features, or communications (collectively, the "Services").

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following types of information:

Contact Information

Name
Email address
Phone number
Billing address
Shipping address

Payment Information

When you make a purchase, payment information such as:

Credit or debit card details
Billing information
Payment confirmations

Payment information is processed securely by our payment providers and is not stored directly on our servers.

Account Information

If you create an account:

Username
Password
Account preferences

Transaction Information

Products viewed
Items added to cart
Purchases
Returns or exchanges
Order history

Communications

Information you provide when contacting customer support or communicating with us.

Device Information

We automatically collect information about the device you use to access the Services, including:

IP address
Browser type
Device type
Time zone
Cookies
Pages viewed
Interaction with our website

How We Collect Your Information

We collect personal information in the following ways:

Directly from you

When you:

make a purchase
create an account
subscribe to emails
contact customer support

Automatically

Through cookies, analytics tools, and similar technologies when you browse our website.

From third parties

Including:

Shopify
payment processors
marketing partners
analytics providers

How We Use Your Information

We use your personal information to:

Provide and Improve Our Services

Process orders and payments
Ship products
Provide customer service
Manage your account
Improve our website and shopping experience

Marketing and Advertising

We may use your information to send promotional emails or show you advertisements for products that may interest you.

You can unsubscribe from marketing emails at any time.

Security and Fraud Prevention

To detect fraud, unauthorized transactions, or suspicious activity.

Legal Compliance

To comply with legal obligations, law enforcement requests, or dispute resolution.

Sharing Your Personal Information

We may share your information with trusted third parties, including:

Service Providers

Such as:

Shopify
payment processors
shipping carriers
IT service providers
marketing platforms
analytics services

These providers help us operate our store and provide our Services.

Business Transfers

If Prime Scents is involved in a merger, acquisition, or sale of assets.

Legal Requirements

If required by law or to protect our rights.

Shopify

Our store is powered by Shopify, which collects and processes certain personal information to provide and improve its services.

To learn more about how Shopify handles your personal information, please visit:

https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

remember your preferences
improve website performance
analyze traffic
personalize advertising

You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child, we will delete that information.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

The right to access your personal data
The right to request correction of inaccurate data
The right to request deletion of your personal data
The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States and Canada.

When required, we use legally recognized safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date.